ThankView Is Hiring!


We are looking for passionate, driven and hardworking people to join our family. At ThankView we offer:

Healthcare Coverage

Delicious Coffee

An Office in Manhattan

A Fun Environment

Current Open Positions


Customer Success Manager

ABOUT THANKVIEW

ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.

We are looking for an energetic, highly motivated, and empathetic individual with grit! The ideal candidate is passionate about helping customers understand how they can get the best out of a solution and is either aspiring a move to customer success or has been in customer success or customer service in a different industry.

WHAT YOU'LL LOVE ABOUT US:

We offer competitive health benefits. We believe success comes from the collective effort of all, which is why all team members receive equity in the business. Right off the bat we offer our employees 17 days of vacation and 6 sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world.

We are committed to growing our employees as well as our company; being a part of ThankView will open up a variety of opportunities in terms of development and career growth (and the stats to prove it as more than 20% of our staff have been promoted since they joined!). Lastly, we also believe deeply in office culture and have monthly bonding events to highlight our employees.

WHAT YOU'LL BE RESPONSIBLE FOR:

  • Maintain a quarterly cadence of communicating with customers about their adoption trends, sentiment, and identify opportunities for deeper engagement
  • Identify opportunities for customers to act as ThankView advocates (e.g. testimonials, case studies)
  • Own customer upsell and renewal opportunities
  • Keep up-to-date with product knowledge in regards to any new features or changes
  • Be the advisor to our customers on how best to use existing and new features
  • Represent the voice of the customer in product roadmap conversations
  • Handle Support “How to” questions and Support escalations

WHAT WE’LL LOVE ABOUT YOU:

  • You have a passion for providing amazing customer experiences
  • You’re a team player who is willing, patient, and happy to help
  • You are inquisitive, love to learn, embrace failure, and never give up
  • You care deeply about representing our brand and leaving a positive impression with the customers you work with
  • You thrive in a fast-paced, dynamic, and collaborative environment

REQUIREMENTS:

  • Experience working with, and managing, stakeholders and customers
  • A high level of accuracy and attention to detail is required
  • Excellent communication and interpersonal skills
  • Flexible approach, able to operate effectively with uncertainty and change
  • Driven, self-motivated, enthusiastic and with a “can do” attitude
  • Commercial negotiation and target experience preferred
  • Experience in SaaS customer success a major plus
  • Positive attitude and a sense of humor!

TO APPLY:

Rather than a traditional resume cover letter, we ask that you please send a break up letter as your cover letter.

  • You can break up with any person, place or thing
  • The person, place or thing can be real or fictional
  • The letter should be at least 250 words

Please send your break up cover letter & resume with "Customer Success Manager" in subject line to nadya@thankview.com.

Customer Success Associate

ABOUT THANKVIEW

ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.

We are looking for an energetic, highly motivated, and empathetic individual with grit! The ideal candidate is passionate about helping customers understand how they can get the best out of a solution and is either aspiring a move to customer success or has been in customer success or customer service in a different industry.

WHAT YOU'LL LOVE ABOUT US:

We offer competitive health benefits. We believe success comes from the collective effort of all, which is why all team members receive equity in the business. Right off the bat we offer our employees 17 days of vacation and 6 sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world.

We are committed to growing our employees as well as our company; being a part of ThankView will open up a variety of opportunities in terms of development and career growth (and the stats to prove it as more than 20% of our staff have been promoted since they joined!). Lastly, we also believe deeply in office culture and have monthly bonding events to highlight our employees.

WHAT YOU'LL BE RESPONSIBLE FOR:

  • Maintain a quarterly cadence of communicating with customers about their adoption trends, sentiment, and identify opportunities for deeper engagement
  • Identify opportunities for customers to act as ThankView advocates (e.g. testimonials, case studies)
  • Own customer upsell and renewal opportunities
  • Keep up-to-date with product knowledge in regards to any new features or changes
  • Be the advisor to our customers on how best to use existing and new features
  • Represent the voice of the customer in product roadmap conversations
  • Handle Support “How to” questions and Support escalations

WHAT WE’LL LOVE ABOUT YOU:

  • You have a passion for providing amazing customer experiences
  • You’re a team player who is willing, patient, and happy to help
  • You are inquisitive, love to learn, embrace failure, and never give up
  • You care deeply about representing our brand and leaving a positive impression with the customers you work with
  • You thrive in a fast-paced, dynamic, and collaborative environment

REQUIREMENTS:

  • Experience working with, and managing, stakeholders and customers
  • A high level of accuracy and attention to detail is required
  • Excellent communication and interpersonal skills
  • Flexible approach, able to operate effectively with uncertainty and change
  • Driven, self-motivated, enthusiastic and with a “can do” attitude
  • Commercial negotiation and target experience preferred
  • Experience in SaaS customer success a major plus
  • Positive attitude and a sense of humor!

TO APPLY:

Rather than a traditional resume cover letter, we ask that you please send a break up letter as your cover letter.

  • You can break up with any person, place or thing
  • The person, place or thing can be real or fictional
  • The letter should be at least 250 words

Please send your break up cover letter & resume with "Customer Success Associate" in subject line to nadya@thankview.com.

Customer Support Associate

ABOUT THANKVIEW

ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.

WHAT YOU'LL LOVE ABOUT US:

We offer competitive health benefits. We believe success comes from the collective effort of all, which is why all team members receive equity in the business. Right off the bat we offer our employees 17 days of vacation and 6 sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world.

We are committed to growing our employees as well as our company; being a part of ThankView will open up a variety of opportunities in terms of development and career growth (and the stats to prove it as more than 20% of our staff have been promoted since they joined!). Lastly, we also believe deeply in office culture and have monthly bonding events to highlight our employees.

WHAT YOU'LL BE RESPONSIBLE FOR:

  • Handle customer requests, questions, and complaints to deliver an awesome customer experience through ThankView’s variety of communication channels
  • Be the ultimate problem solver, always thinking creatively and leaving the customer smiling
  • Set and keep track of customer expectations and recurring issues
  • Keep up-to-date with product knowledge in regards to any new features or changes
  • Identify potential up-sell or cross-sell opportunities with existing customers
  • Provide customers with knowledgeable, compassionate, and timely resolutions to their inquiries while maintaining a positive, professional, and friendly attitude that fosters a sustainable and mutually beneficial relationship
  • Escalate technical issues through appropriate channels as necessary
  • Relaying customer’s experiences and feedback to the rest of the team

WHAT WE’LL LOVE ABOUT YOU:

  • You have a passion for helping customers
  • You’re a team player who is willing, patient, and happy to help
  • You are inquisitive, love to learn, embrace failure, and never give up
  • You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a customer
  • You care deeply about representing our brand and leaving a positive impression with the customers you support
  • You thrive in a fast-paced, dynamic, and collaborative environment

REQUIREMENTS:

  • Excellent customer service skills including clear, concise written and verbal communication
  • Detail-oriented with exceptional organization, task and time management
  • Self-motivated, independent, highly flexible and proactive with a team mentality
  • Proficiency in Mac OS, Microsoft Office Suite/Google Docs, and Gmail
  • Experience in SaaS customer service a major plus
  • Positive attitude and a sense of humor!

TO APPLY:

Rather than a traditional resume cover letter, we ask that you please send a break up letter as your cover letter.

  • You can break up with any person, place or thing
  • The person, place or thing can be real or fictional
  • The letter should be at least 250 words

Please send your break up cover letter & resume with "Customer Support Associate" in the subject line to nadya@thankview.com.